Arena Plus Privacy Policy for Philippine Players

When you create an account on arena plus, we collect the personal information you provide during registration, including your full name, date of birth, email address, and contact number, all of which are required to verify your identity and comply with Philippine gaming regulations. We also collect financial information such as your preferred payment method details and transaction history, which are necessary to process deposits and withdrawals in Philippine pesos (PHP) securely and accurately. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve the mobile experience for players across the Philippines. If you contact our support team or submit a query through the FAQ page, any information you provide in that communication is also retained so we can respond effectively and track the resolution of your concern. We may collect additional verification documents such as a government-issued ID or proof of address when required by our identity verification process, particularly before processing withdrawal requests or when unusual account activity is detected. All information collected is stored securely and accessed only by authorised personnel who need it to perform their specific roles within the platform. We do not collect sensitive personal information beyond what is strictly necessary for the operation of a licensed online gaming platform serving players in the Philippines.

The personal information you provide is used primarily to operate and maintain your arena plus account, including processing your deposits and withdrawals, verifying your identity, and ensuring that your account activity complies with the platform's Terms and Conditions. Your contact details are used to send you account-related notifications such as transaction confirmations, security alerts, and updates about changes to platform policies that may affect your use of the service. Technical data collected during your sessions is used to detect and prevent fraudulent activity, protect the integrity of the platform, and investigate any security incidents that may arise. We may use aggregated and anonymised data about player behaviour to improve the platform's features, optimise the mobile experience, and develop new content such as promotions and slot game offerings that are relevant to Filipino players. If you have opted in to receive promotional communications, your email address may be used to send you information about active offers available on the Promotion page; you may opt out of these communications at any time by updating your account preferences. Your data is never sold to third parties, and it is not shared with external organisations for their own marketing purposes under any circumstances. We process your information only for the purposes described in this policy, and any new use of your data that falls outside these purposes will be communicated to you before it takes effect.

Arena plus does not sell, rent, or trade your personal information to any third party, and we take this commitment seriously as part of our responsibility to players in the Philippines. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors who handle PHP transactions, identity verification partners, and technology providers who support our infrastructure — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by Philippine law or a valid legal order to disclose your personal information to regulatory authorities, law enforcement agencies, or courts, and we will comply with such requirements while taking reasonable steps to notify you where permitted by law. If arena plus undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, subject to the same privacy protections described in this policy. We may also share information within our internal teams on a need-to-know basis to investigate suspected fraud, enforce our terms, or protect the rights and safety of other players on the platform. Any third-party service provider that receives your data is subject to strict data processing agreements and is not permitted to use your information for any purpose beyond what is necessary to deliver the service they provide to us. If you have questions about specific third parties we work with, you are welcome to contact us through the details provided at the end of this policy.

Arena plus uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and provide a consistent experience whether you are accessing the site from a mobile device or a desktop browser in the Philippines. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. Functional cookies allow the platform to remember your preferences such as language settings and display options, so you do not need to reconfigure them each time you visit. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where users encounter difficulties, helping us improve the overall experience over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to track your activity on other websites or to build advertising profiles for third-party marketing purposes. By continuing to use the arena plus platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.

As a player on arena plus, you have the right to request access to the personal information we hold about you, and we will provide a copy of that information in a clear and readable format within a reasonable timeframe upon receiving a valid request. You may also request that we correct any inaccurate or incomplete information in your account, and we will update our records promptly once the correction has been verified. If you wish to close your account and request the deletion of your personal data, you may do so subject to any legal retention obligations we are required to comply with under Philippine law, such as the need to retain transaction records for a defined period. You have the right to object to certain types of processing, including the use of your data for direct marketing communications, and we will honour such requests without requiring you to provide a reason. If you believe your data has been processed in a manner that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will not discriminate against you or restrict your access to the platform as a result of exercising any of the rights described in this section. To submit a data rights request, please contact us using the email address listed at the bottom of this page, and include your registered account details so we can verify your identity before processing the request.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those governing financial record-keeping and anti-money laundering compliance. Transaction records, identity verification documents, and account activity logs are retained for the minimum period required by law, after which they are securely deleted or anonymised so they can no longer be linked to you personally. Arena plus uses industry-standard technical security measures to protect your data, including encrypted data storage, secure transmission protocols, and access controls that limit who within the organisation can view sensitive information. We conduct regular security reviews and work with our technology partners to identify and address potential vulnerabilities before they can be exploited. Despite these measures, no online platform can guarantee absolute security, and we encourage you to take your own precautions such as using a strong, unique password for your account and logging out of shared devices after each session. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and as promptly as the circumstances allow. If you have concerns about the security of your account at any time, you should contact us immediately and review the guidance available on the FAQ page.

Arena plus reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the features available on the platform, and any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically, especially if you have been away from the platform for an extended period, to stay informed of how your personal information is being handled. If we make material changes that significantly affect your rights or the way we process your data, we will make reasonable efforts to notify you through a notice on the platform before the changes take effect. Continued use of the arena plus platform after an updated policy has been published constitutes your acceptance of the revised terms, so it is important to check this page if you receive a notification about a policy update. This policy is governed by and interpreted in accordance with the laws of the Philippines, including the Data Privacy Act of 2012 and its implementing rules and regulations. If you do not agree with any part of this policy, you should stop using the platform and contact us to discuss your account options. For any privacy-related questions or concerns, please reach out using the contact email listed below or visit the FAQ page for quick answers to common questions.